FAQs
Frequently Asked Questions (FAQs) about Urban Pots Australia:
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What products does Urban Pots Australia offer? Urban Pots Australia offers a wide range of pots and planters designed for urban gardening. Our collection includes various sizes, shapes, colors, and materials to suit different styles and space requirements.
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How can I place an order? To place an order, please visit our website at www.urbanpotsaustralia.com and browse our catalog. Add the desired items to your cart and proceed to the checkout process. If you have any questions or need assistance, you can contact our customer support team at urbanpotsau@gmail.com.
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Do you offer customization options for pots and planters? At this time, we do not offer customization options for our pots and planters. However, we offer a diverse range of designs to accommodate various preferences and styles.
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What are the accepted payment methods? We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. You can select your preferred payment option during the checkout process.
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What is the shipping policy? We offer shipping within Australia. The shipping cost and estimated delivery time will be calculated at checkout based on your location and the size/weight of your order. We strive to process and ship orders within 1-2 business days.
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Do you ship internationally? Currently, we only offer shipping within Australia. We do not provide international shipping services.
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What is the return policy? We want you to be satisfied with your purchase. If you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will assist you with the return or exchange process. For more details, please refer to our Returns and Refunds policy on our website.
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Can I track my order? Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment through our designated shipping carrier.
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Can I cancel or modify my order? To cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request; however, please note that once an order has been shipped, it cannot be canceled or modified.
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How can I contact customer support? If you have any further questions or need assistance, you can reach our customer support team by emailing us at urbanpotsau@gmail.com. We strive to respond to inquiries within 24-48 hours.
If you have any additional questions or need further assistance, please don't hesitate to reach out to us. We are here to ensure your experience with Urban Pots Australia is enjoyable and successful!