Privacy Policy

Privacy Policy for Urban Pots Australia

Effective Date: 21/6/23

At Urban Pots Australia, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your information when you visit our website or use our services. By accessing our website or providing us with your personal information, you consent to the practices described in this policy.

  1. Information We Collect:

1.1 Personal Information: We may collect personal information from you, including but not limited to your name, email address, postal address, phone number, and payment information when you make a purchase, create an account, or contact us for support. Providing this information is voluntary, but some features of our website may require you to provide personal information to function properly.

1.2 Usage Information: We may collect certain non-personal information automatically when you visit our website, including your IP address, browser type, device information, operating system, and website usage data. This information helps us analyse trends, improve our website, and enhance your overall experience.

  1. Use of Information:

2.1 Personal Information: We may use your personal information to:

  • Process your orders and provide requested services
  • Communicate with you regarding your purchases, inquiries, or requests
  • Send you important updates, newsletters, or promotional offers
  • Customise and personalise your experience on our website
  • Improve our products, services, and overall customer satisfaction
  • Prevent fraudulent activities, enforce our terms of service, and comply with legal obligations

2.2 Usage Information: We may use usage information to analyse and understand trends, administer our website, track user movements, and gather demographic information. This data helps us improve our website's functionality, diagnose technical issues, and optimise our marketing efforts.

  1. Information Sharing:

3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our products and services. These service providers are obligated to maintain the confidentiality and security of your information and are prohibited from using it for any other purpose.

3.2 Legal Compliance: We may disclose your personal information if required by law, legal process, or government request. We may also share your information to protect our rights, property, or safety, as well as the rights, property, or safety of others.

  1. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. Cookies are small text files that are stored on your device. You can manage or disable cookies through your browser settings, but please note that some features of our website may not function properly if cookies are disabled.

  1. Data Security:

We employ industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Links to Third-Party Websites:

Our website may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit.

  1. Children's Privacy:

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take appropriate steps to remove that information from our records.

  1. Changes to the Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

  1. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Urban Pots Australia Address: Unit 21, 130 Hassall St Wetherill Park Email: urbanpotsau@gmail.com Phone: 0414 377 100

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.