Shipping
Thank you for choosing Urban Pots. We are committed to ensuring a smooth and timely shipping process for all orders. Please review our shipping policy below for important information regarding shipping methods, delivery times, and related details.
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Order Processing:
a. Once your order is placed, our team will begin processing it within 1 hours, payment must be made via bank transfer before delivery. Same day delivery occurs orders before 3pm. Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or issues caused by incorrect or incomplete addresses.
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Shipping Methods:
a. We provide our own private delivery, 5km free within our warehouse and $1 every km after.
b. Delivery to Sydney Metro only. If you are outside the Sydney metro region, please email or call us to make an exception.
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Delivery Times:
a. Delivery times may vary based on factors such as product availability, shipping destination, and carrier efficiency. Please note that unforeseen circumstances, such as extreme weather conditions or logistical issues, may occasionally cause delays beyond our control. We appreciate your understanding in such situations.
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Tracking Information:
a. Once your order is placed, we will notify you when we are on our way to drop off your goods.
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International Shipping:
a. Unfortunately, we currently don't offer international shipping. We are working as a team to get this sorted and will be available in the near future.
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Order Tracking and Support:
a. If you have any questions or need assistance with tracking your order, our customer service team is here to help. Please contact us with your order details, and we will provide you with the necessary information.
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Shipping Restrictions:
a. Some items, such as large or fragile pots, may have specific shipping restrictions or require additional handling time. Any applicable restrictions or delays will be clearly communicated during the checkout process.
b. Certain regions or countries may have shipping restrictions or limitations due to legal or logistical reasons. If we are unable to ship to your location, we will notify you and provide a full refund.